Motorola Premier Service Partner
The Motorola Premier Service Partner (PSP) is the highest
level of service relationship attainable by a Motorola
Service Channel Partner and it represents the greatest
level of Motorola/Servicer agreement and interdependence.
As a Motorola (PSP), we have been authorized by Motorola to perform maintenance,
installation and warranty services for select Motorola products such as two-way
radio systems, consoles, and subscriber units. Being a Motorola (PSP) means that
we have met Motorola's high level of service requirements including Certified
Service Center Accreditation and compliance with Motorola's internal Environmental
Health and Safety policy. In addition, Motorola requires that a minimum number of a
Premier Service Partner's technicians achieve certification and meet rigorous
training requirements necessary to perform certain services on both new and
existing Motorola radio systems and subscribers.
Some of the Benefits of Utilizing a Motorola PSP include:
- Unrivaled manufacturer expertise
- Rapid, local support backed by centralized resources
- 24x7x365 emergency service available
- Simplified post-warranty service support
- Direct access to qualified parts, manufacturer knowledge and
experience which limits customer downtime
- Layered technical support every time you need it for swift
resolution of performance issues
- A dedicated fleet of fully equipped service vehicles
There is no one better qualified to support and repair Motorola hardware
than a Motorola Premier Service Partner's highly trained technicians.
Certified Service Center
What is the Certified Service Center Program?
The Certified Service Center (CSC) program is designed as a tool to help consumers find quality service centers, to help electronics and appliance manufacturers select service centers for in-warranty repairs, and to provide a standard for professional service firms that desire to offer outstanding customer service.
Showing our customers that we mean business!
Becoming a Certified Service Center demonstrates to our customers, and the whole industry, that customer service and satisfaction are paramount to our service center. It let your customers know that they are guaranteed high quality. Our service deserves to be recognized, so take your business one step beyond the rest.
Certified Service Center (CSC) status places our business in the elite network of service centers that consumers turn to for quality assurance. Our business will be listed in the CSC directory - to be distributed to industry and consumers, as well as being listed on Consortium Members web sites.
What’s Involved?
To attain Certified Service Center status,
a service center must comply with
specified requirements determined by
representatives of all facets of the service
industry.
Certification Requirements:
- Facility Service Capability
- Code of Conduct
- Appropriate Test Equipment and Tools
- Customer Service and Warranty Policy
- Management Skills
- Technician Certifications
- Licensing and Insurance
- Professional Appearance
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