What Is the VESTA® NG9-1-1?

When it comes to urgent situations around Richmond, Tidewater, Southside, VA, and anywhere beyond, efficiency is vital.

The speed at which public safety officials can be reached plays a pivotal role in the outcome of a given situation.

As technology continues to evolve, so does the way public safety officials are contacted and dispatched. Of course, in an emergency, someone will still dial 9-1-1 to reach a Public Safety Answering Point (PSAP).

However, with VESTA® Next Generation 9-1-1 (VESTA® NG9-1-1), how operators handle calls and dispatch help will be forever changed.

Here at Radio Communications of Virginia, we’re proud to supply the VESTA® Next Generation 9-1-1 system from Motorola Solutions.

Please read on to learn just exactly what VESTA® NG9-1-1 is.

The Mechanics of Vesta® NG9-1-1

911 Call CenterOn the surface, VESTA® NG9-1-1 is a call-handling system that allows Public Safety Answering Points to take the first step toward a fully integrated multimedia communications setup. How it allows for this integration, though, is more complex.

Below, we’ll dive into how VESTA® NG9-1-1 call handling works to optimize operations, within Public Safety Answering Points and call centers.

Customizable UI Creates Optimal UX

Once set up with VESTA® NG9-1-1, you can customize your design so that its display works for each user.

The configurable desktop user interface provides users with a more intuitive, best-in-class user experience, allowing quicker navigation between call information, text calls, enhanced data, location, and directories.

The user experience is also enhanced by the cloud functionality of the platform. With Smart Transcription enabled by the cloud, for example, calls are automatically transcribed, giving PSAPs searchable text for more accurate dissemination of information.

Enhances Operational Efficiency

With VESTA® NG9-1-1, Public Safety Answering Points can achieve optimal efficiency. The platform is engineered with several features that enhance the rate at which users can filter through calls and dispatch help.

Some features include:

Pocket Dial Filter – reduces workloads by filtering out calls that were “pocket dials” made by mistake

Automated Abandoned Callback – automatically calls back those who dropped off the line and prompts them to specify whether dispatch is necessary or not, automating a vital part of the job

Queue Selector – automatically redirects a caller to another ACD based on their response to certain prompts

Not only does the call handling system streamline users’ ability to take calls and provide responses, but it also configures applications, information, and workflows—creating ultimate cohesion.

Scalable Based on Workforce

Call Center ComputersThe VESTA® NG9-1-1 call-handling platform is also designed to be flexible and scalable, yielding Public Safety Answering Points a great deal of control over operations.

The solution supports up to:

  • 250 positions
  • 750 lines/trunks
  • 2,000 roles
  • 200 queues
  • 50 agencies
  • 90 IP phones

VESTA® NG9-1-1 also integrates with CAD, radio, recorder, and admin phone systems and is supremely secure, with its DOD JITC certification.

This system is one that can be trusted when it comes to keeping communities safe and secure.

Flexible for Further Optimization in the Future

As technology does, it’ll continue to evolve as we push into the future of public safety. Fortunately, VESTA® NG9-1-1 is built to withstand the changes in technology and adapt to them.

The platform provides a forward migration path to next generations that’s geared to handle quick adaptation and provide reliable communications over time.

The Benefits of Integrated Communications

When it comes to Public Safety Answering Points, the ability to communicate information quickly and accurately is key. The benefits of integrating your call-handling system are tenfold in this regard.

With a system that’s set up to provide a fully integrated experience, users can take complete control over any situation.

For example, with the VESTA® NG9-1-1 platform, users can accurately pinpoint caller location and more efficiently relay that information to first responders.

Not only does this allow you to provide better help on a caller-by-caller basis; however, it also opens up more phone lines, allowing dispatchers to take on more phone calls efficiently.

That’s just the tip of the iceberg, however. Fully integrating a PSAP’s communications can lead to a more efficient distribution of resources, improved morale, and increased focus. These are all factors that’ll enhance the safety of the community at large.

Create a Safer Tomorrow with VESTA® NG9-1-1 Call Handling

With the help of a fully integrated call-handling system, like VESTA® NG9-1-1 from Motorola Solutions, it’s easier to build a safer tomorrow for the Richmond, Tidewater, and Southside, Virginia, communities.

Do you have questions about this impressive platform? Contact us here at Radio Communications of Virginia!